Managing Channel Accounts

What is a channel account?

A channel account represents your seller account on a specific sales platform. For Amazon, this is your Seller Central account. For Walmart, it's your Walmart Seller Center account. For Shopify, it's an individual Shopify store.

If you sell under multiple accounts on the same platform, each one appears as a separate channel account in Repricing.app.

Viewing your channel accounts

Go to Channels in the sidebar. You will see a list of supported channels. Each channel row shows the channel name, number of connected accounts, total listings, last sync time, and a status indicator.

Click on a connected channel to open its overview modal, which displays summary stats (accounts, listings, last synced). From there, click Manage accounts to see the full list of accounts for that channel.

Each account in the list shows:

• Account label — a friendly name you can set for easy identification.
• Active regions, listings count, and last sync time.
• Toggle switch (for connected or paused accounts) to activate or pause the account.
• Status badge (for accounts that need attention): Reconnect (orange), Error (red), or Pending (gray).

Clicking on an account row opens the account detail view, where you can manage regions, rename the account, reconnect, or delete it.

Account information

The account detail view shows:

• Status alerts if the account needs reconnection or has an error.
• Active regions with listing counts and last sync times, each with a toggle to enable or disable.
• Available regions that can be enabled.

See Managing Regions for more detail on enabling and disabling regions.

Renaming an account

To change the display name of an account:

1. Open the account detail view (click the channel card, then Manage accounts, then click the account).
2. Click Rename in the modal header.
3. Type the new name and click Save (or press Enter). Press Escape to cancel.

The label is purely cosmetic and helps you tell accounts apart when you have more than one on the same channel.

Connection status

Each account has an authentication state that determines what actions are available:

• Connected. The account is working normally. Shown as a toggle switch in the ON position. You can pause, rename, manage regions, and delete.
• Paused. You manually paused this account. Shown as a toggle switch in the OFF position. No syncing or repricing occurs until you resume it. You can resume, rename, manage regions, and delete.
• Needs re-authentication (orange Reconnect badge). Your credentials have expired or been revoked. Repricing is paused automatically. Region management is disabled until the connection is restored. Use the Reconnect button to re-authorize access.
• Error (red Error badge). A permanent issue was detected. The account has been deactivated. You can delete the account and connect a new one.

Reconnecting an account

When an account shows the Reconnect badge, you need to re-authorize access:

1. Open the account detail view.
2. Click Reconnect in the modal footer.

What happens next depends on the channel:

• Amazon and Shopify: You are redirected to the platform's authorization page to re-authorize access. After completing the flow, you are returned to the Channels page and the account status updates to Connected.
• Walmart: A form appears where you can enter your new Client ID and Client Secret. After submitting valid credentials, the account status updates to Connected.

Credentials can only be updated through this reconnection flow when the account requires re-authentication. There is no option to edit credentials on a working account.

Pausing and resuming

You can temporarily pause repricing activity without removing any data.

Pausing a single account

In the accounts list, toggle the switch next to the account to the OFF position. The account status changes to Paused. Repricing and syncing stop for all regions under that account. Toggle it back ON to resume.

Pausing an entire channel

In the channel overview modal, use the toggle switch next to the channel name. Turning it OFF pauses all accounts on that channel at once. Turning it back ON resumes all accounts that were previously active.

Pausing a single region

In the account detail view, toggle individual regions ON or OFF to control which marketplace regions are active. See Managing Regions for more detail.

Adding another account

To connect an additional seller account on a channel that already has at least one account:

1. Go to Channels and click on the channel card.
2. In the overview modal, click Manage accounts.
3. Click Add another account in the modal footer.
4. Complete the connection process for the channel (OAuth redirect for Amazon and Shopify, or credentials form for Walmart).

If the channel does not have any accounts yet, clicking on the channel card takes you directly to the connection form. See Connecting Amazon, Connecting Walmart, or Connecting Shopify for step-by-step instructions.

Deleting an account

If you need to permanently remove a channel account:

1. Open the account detail view (click the channel card, then Manage accounts, then click the account).
2. Click Delete in the modal footer.
3. Type the account name to confirm.
4. Type DELETE to verify.
5. Click Delete to complete the removal.

Important: Deleting an account permanently removes all associated data, including listings, pricing history, and market data. This action cannot be undone. Your marketplace account itself is not affected.

Shopify note: Shopify accounts should be disconnected by uninstalling the Repricing.app from your Shopify Admin. The delete button is disabled for active Shopify accounts. If the Shopify store was terminated or the app was already uninstalled, deletion is allowed.